CUSTOMER CARE
CODE OF ETHICS
To take an ethical approach to business in all circumstances is a guarantee of business continuity. Our success and sustainable development in the markets depend on the confidence of our customers, employees, business partners, and local communities. This trust is built over time and must be earned every day. The Code Of Ethics outlined here identifies, shares and promotes ethical business practices in all economic, social, and environmental fields, applied without exception across all the countries in which MOEVA operates.
The Code of Ethics concerns and guides the actions, in a binding and mandatory manner, of any and all managers, employees (including temporary employees), external collaborators and partners, suppliers of goods and/or services and generally all parties and business partners who, directly or indirectly, permanently or temporarily engage in relations and activities with the MOEVA (hereinafter, referred to as the “Recipients”).
All the Recipients of the Code of Ethics, in pursuit of the code’s principles and objectives, are required to operate with integrity and in compliance with all applicable laws and regulations. Recipients are at all times – within the limits of their competence – expected to observe and adhere to the requirements outlined by the Code of Ethics.
Respect for the Individual
MOEVA undertakes to respect the rights of all individuals with whom it interacts. MOEVA rejects forced and child labor and the employees are not subject to any form of intimidation, physical, verbal, sexual or psychological harassment, abuse, or threats in the workplace.
MOEVA continuously aware and engaged in activities focused on avoiding any form of discrimination based on race, color, sex, religion, political views and affiliations, nationality, social background, ethnicity, disability, age, marital status, ability to procreate, sexual orientation or other personal conditions of the individual. The specific goal of the policies in question is to promote and ensure greater equality in employment opportunities.
Transparency, Honesty, and Integrity
MOEVA undertakes to provide honest, complete, accurate, adequate, and timely information, and to not making any misleading statements concerning its products and their methods of production.
MOEVA provides its customers and consumers with the very best professional service to ensure that they are satisfied and to earn their trust. All products and services comply with current standards and regulations in terms of quality, safety, industrial and intellectual property rights, and provides transparent, reliable, and fair high-quality information.
Environment
Committed with the pursuit of a sustainable future, MOEVA is dedicated to being a more responsible and environmentally conscious company, managing its business activities with a focus on environmental protection and taking into consideration environmental impacts resulting from production activities. MOEVA collaborates with companies that prioritize recycle materials, renewable energy, water-saving, and eco-friendly development.
Privacy Protection
MOEVA ensures that the confidential nature of their personal information in its possession is preserved, following applicable laws and regulations. Any employee who, due to their professional activity, has access to privileged information, is obliged to treat and handle the data in absolute confidentiality.
Customer Satisfaction and Product Quality Commitment
MOEVA is continuously looking to offer its customers products of the highest quality, through improvement and innovation and the highest of standards in the selection of materials and the implementation of expertise in its activities. MOEVA cares about the health and safety of its customers, notably following the precautionary principle, in the design and manufacture of its products.
MOEVA considers customer satisfaction a primary business objective and commits to giving full and accurate information concerning the products and services provided, to enable them to make informed purchasing decisions. While in communication with the customers, all the Recipients shall therefore always engage in customer relations with a focus on full and complete integrity, transparency, and courtesy.
Gifts, Entertainment, and Other Benefits
The Recipients must never promise, offer, give, request or accept goods or services such as gifts, services, or entertainment to obtain an advantage or exert any influence whatsoever or that have a quality or value that exceeds normal commercial practices, local customs, and ordinary courtesy. The very fact of requesting, accepting, or encouraging the granting of gifts from existing or potential suppliers, customers, or partners may entail a conflict of interest or even an act of corruption. In case of doubt, the Recipient must contact his or her line superior and consult the applicable local procedures.
Potential Conflict of Interests
The relationships and interactions between the MOEVA and the Recipients are characterized by full and complete trust, with the primary duty of making use of the company’s assets and of their own individual skills to achieve MOEVA’s goals and interests.
The Recipients must not place themselves in situations in which their personal interests, or those of their families or close relatives, may conflict with the interests of MOEVA, or would risk damaging their independence of judgment, their professional integrity, or the image or reputation of the company. If the Recipients is faced with the risk of a conflict of interest, he or she must immediately inform their direct or indirect superior and refrain from any involvement in the relationships with the third party concerned until a solution has been found.

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