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We accept Visa, MasterCard, and American Express credit cards. You may also complete your purchase using Amazon Pay, Apple Pay, and PayPal.
The default currency of moeva.com is USD. However, you may choose to complete your purchase in your local currency. Prices may vary depending on the applicable exchange rates at the time of payment.
Your security is extremely important to us. MOEVA does not share, sell, or distribute customer information to third parties for their own marketing purposes. All transactions on moeva.com are protected by SSL encryption technology to help safeguard your personal and payment information, as indicated by the “https” prefix and lock icon in your browser's address bar.
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To browse our collections, select a category from the navigation menu on the MOEVA homepage. If you are looking for a specific product, you may use the search function available on our website.
Each product page includes detailed information about the product, fabric composition, color options, and available sizes. Select your preferred color and size, then click “Add to Bag” to add the item to your shopping bag.
Once you have selected your items, click “Proceed to Checkout.”
Creating an account is not required to place an order on MOEVA. However, we recommend creating an account and joining our MOEVA Loyalty Program to enjoy exclusive member benefits.
The checkout process consists of the following steps:
Enter your shipping and billing information.
Select your preferred shipping method.
All moeva.com orders are shipped under DDP (Delivered Duty Paid) terms, where applicable. Duties, taxes, and customs charges are included at checkout for eligible destinations, so no additional payment will be required upon delivery for these charges.
Enter your payment information.
Review your order summary and verify that all information is correct.
Accept our Terms and Conditions and click “Proceed.”
Within a few minutes of placing your order, you will receive an order confirmation email containing your purchase details.
Once your order has been shipped, you will receive a second email containing your tracking number.
Please note that tracking information may take up to 24 hours to become active after shipment. Updates may therefore not appear immediately.
If you do not receive either of these emails, please contact us at info@moeva.com.
MOEVA ships worldwide and offers Standard and Express shipping options, subject to destination availability.
Orders are shipped via DHL and require a signature upon delivery, subject to the selected shipping service and destination.
Delivery times begin on the first business day following the date the order is placed.
Orders are processed and shipped during the following business hours:
Monday–Friday
09:00–18:00 (GMT+3)
Orders are not processed or shipped on Saturdays, Sundays, or public holidays.
Every order placed on moeva.com is delivered with an exclusive MOEVA bag.
If your tracking information indicates that your package has been delivered but you have not received it, please contact us at info@moeva.com.
MOEVA cannot be held responsible for packages marked as successfully delivered to the shipping address provided during checkout. If you experience a delivery issue, please contact our customer service team so we can assist you.
Where DDP (Delivered Duty Paid) shipping terms apply, applicable duties, taxes, and customs charges are calculated and included in the final order total during checkout. No additional payment for these charges will be required upon delivery.
Depending on the destination and applicable regulations, charges may include:
Import duties
Customs duties and applicable clearance charges
Local sales taxes or other applicable taxes
The applicable charges are determined by factors including:
The tax regulations of the destination country
Applicable customs and clearance fees
The customs classification of the merchandise
Any charges not included in the checkout total, where applicable, may be payable by the recipient in accordance with local regulations and the shipping terms applicable to the order.
Orders shipped from the United States are not subject to a standard 21% VAT solely on the basis of their origin. Applicable taxes depend on the destination, transaction, and relevant tax regulations.
At MOEVA, maintaining high standards of quality and hygiene is our priority. Our return and exchange conditions depend on whether an item was purchased at full price or at a discounted price.
Please review the following conditions carefully before placing your order.
Full-price items may be returned within 14 days of delivery, provided they meet our hygiene and return requirements.
To be eligible for a return, items must:
Be unworn and unwashed.
Be returned in their original condition.
Have all original tags attached.
Have all hygiene liners and protective seals intact, where applicable.
Show no stains, damage, signs of wear, or alterations.
All returns are subject to inspection and approval.
Discounted items are not eligible for returns or refunds. However, customers may request an exchange for a different size of the same item, subject to availability.
Please note the following conditions:
Exchanges are limited to a different size of the original item.
Exchanges for a different product are not accepted under this policy.
The item must be unworn and unwashed, with all original tags attached and hygiene protection intact, where applicable.
All exchanges are subject to inspection and approval.
If the requested size is unavailable, please contact our customer service team for assistance.
To initiate a return for an eligible full-price item or request a size exchange for a discounted item, please contact info@moeva.com with your order number and the details of your request.
Our customer service team will provide the applicable instructions for the next steps.
Please do not send any items back before receiving return instructions from our team.
If you wish to cancel your order before it has been shipped, please contact us as soon as possible at info@moeva.com.
Cancellation requests are reviewed on a case-by-case basis. If a cancellation is approved, the refund will be issued to the original payment method, subject to the applicable processing procedures.
Once an order has been shipped, it can no longer be cancelled through this process.
If you receive an item that appears to be defective or damaged, please contact info@moeva.com as soon as possible. Include your order number, a description of the issue, and clear photographs of the item and any visible damage.
Our team will review your case and advise you on the appropriate next steps in accordance with the applicable policy and consumer protection requirements.
Please take care to avoid transferring makeup, deodorant, perfume, or any other marks onto garments while trying them on.
Items returned or presented for exchange with stains, damage, signs of wear, or alterations may be rejected if they do not meet the applicable eligibility requirements.
MOEVA reserves the right to inspect returned items and assess their eligibility in accordance with this policy and applicable law.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of the customer's country of residence.
Thank you for choosing MOEVA. We appreciate your understanding and cooperation in helping us maintain high standards of quality, hygiene, and customer satisfaction.
