How should I choose the best size for me?
On our Size Guide, you can find a general guideline to help understand the sizing of our products. If you have any specific questions about our products and fitting, please contact us through our live chat or email us at firstname.lastname@example.org, we will be more than happy to help you find your perfect size. Please include your measurements (bust, waist, and hip) so we can provide you accurate information
Can I order different sized top and bottom for bikinis?
Yes! On moeva.com, you can select top and bottom sizes separately.
How can I learn which stores stock MOEVA in my country?
Please, select your country on our Stockists page and discover all the official carriers of MOEVA products. Note that, MOEVA doesn't have access to stock availability and isn't responsible for damaged products purchased from our stockists.
Which countries does MOEVA ship to?
Moeva.com ships worldwide! To find more information on the countries we ship to, delivery time and costs, check our Shopping & Shipping section.
Can I change my shipping address after my order has been shipped?
No, once your order has been shipped, we are unable to redirect your delivery to another address.
What if my package is lost?
If your tracking number shows that your package was delivered but you haven't received it, please email us at email@example.com. Note that, MOEVA does not take responsibility for lost/missing packages that have been successfully delivered to the correct shipping address provided at checkout.
How can I track my order?
Once your order ships, you will receive another confirmation email with the tracking number of the package. You can also track your order by accessing "My Orders" on the "My Account" page. Please note that the tracking number will be activated within 24 hours from when the order is shipped, therefore you may not find any updates immediately after shipment. If you did not receive this email, please contact us at firstname.lastname@example.org.
Can I change or amend my order once it has been placed?
Yes, before your purchases have been prepared for shipment we can cancel an item, change the size or edit your billing and shipping information.
What is your return policy?
MOEVA seeks the complete satisfaction of its clients, offers an exchange or returns within 14 (fourteen) days from the delivery date of the items to the customer. If you not entirely happy with your purchased item, claims for returns and refund must be made in the following way: Claims concerning possible returns or refunds of goods must be unworn, unwashed merchandise, with all labels intact and where relevant hygiene straps must be in place. Before requesting a return please make sure the products comply with our return conditions. To request a return, create a return request through the "Contact Us" page. You will receive a "Return Form" via email with all the necessary information. You can ship your returns to the MOEVA warehouse with a shipping service of your choice and the return shipping and customs fee and duties will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. MOEVA cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. We therefore highly recommend that you choose a shipping service that permits you to trace the delivery at any time.
According to our company policy, we do offer exchanges. Orders can be exchanged for different colors and sizes, according to stock availability. All items in the Sale section are non-refundable. Any item(s) marked as Final Sale are not eligible for refunds, store credit, or exchange
Can I return an item on the Sale section or marked as Final Sale?
Items on the Sale section are non-refundable but can be exchanged to different sizes and colors, according to our stock availability. Please contact us at email@example.com before shipping any item back. Any item(s) marked as Final Sale are not eligible for refunds, store credit, or exchange.
When will I get my refund?
After the package reaches our warehouse, allow us around 2 or 3 business days to verify the integrity of the items. Once your return has been accepted, the refund process will be issued as soon as possible to the card used in the original purchase, in the same currency. Our reimbursement process takes between 3 and 10 business days to be completed. The time the credit will be restored in your account depends on your banking procedures. Please note that we do not refund original or return shipping costs. In the event you return item(s) from an order that was qualified for free shipping, a shipping fee will be deducted from your refund.
What payment methods does MOEVA accept?
We accept Visa, MasterCard, and American Express credit card payments. You can also pay with AmazonPay, ApplePay an Paypal.
How can I choose the currency I pay in?
The default currency of moeva.com is EUR. However, you can select and complete your payment in your local currency and the prices will be subject to change based on the exchange rates applicable at the date of payment.
Is moeva.com secure for shopping?
Security is very important to us and MOEVA doesn't share or distribute any customer information. All transactions on moeva.com are secure. MOEVA is secured with SSL technology encryption system to protect personal and payment data, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.
I cannot find the answers to my questions, how do I reach MOEVA Customer Care Team?
We will be more than happy to assist with any questions you may have regarding purchases, our products, wholesale inquiries, PR, and company information. Our customer service hours are Monday through Friday from 9 am - 6 pm (GMT+3). Chat with us, call us at +90 212 287 8720 or email us at anything at firstname.lastname@example.org.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.