FAQs

Items marked Final Sale are not eligible for returns or exchanges; however, they will be issued store credit. These pieces are considered last-chance items and cannot be accepted back under any circumstances.

Please note that high-volume sale periods can lead to minor processing delays at our warehouse. Even so, most orders are prepared and dispatched within a maximum of 3–5 business days.

Yes, full-priced items are eligible for both returns and exchanges. Exchanges can be made as long as the requested size or color is available. If the preferred option is out of stock, return will be provided.

Eligible full-priced items can be returned within 14 days from the delivery date, provided they are unworn, unwashed, and in their original condition.

Return shipping fees are non-refundable and will be deducted from your order total during the return process.

We accept Visa, MasterCard, and American Express credit card payments. You can also pay with AmazonPay, ApplePay an Paypal.

The default currency of moeva.com is EUR. However, you can select and complete your payment in your local currency and the prices will be subject to change based on the exchange rates applicable at the date of payment.

We will be more than happy to assist with any questions you may have regarding purchases, our products, wholesale inquiries, PR, and company information. Our customer service hours are Monday through Friday from 9 am - 6 pm (GMT+3). Chat with us, call us at +90 212 287 8720 or email us at anything at info@moeva.com.

Moeva.com ships worldwide! To find more information on the countries we ship to, delivery time and costs, check our Shopping & Shipping section.

Moeva ships all Turkiye orders from its warehouse located in Istanbul, Turkiye.

No, once your order has been shipped, we are unable to redirect your delivery to another address.

Once your order ships, you will receive another confirmation email with the tracking number of the package. You can also track your order by accessing "My Orders" on the "My Account" page. Please note that the tracking number will be activated within 24 hours from when the order is shipped, therefore you may not find any updates immediately after shipment. If you did not receive this email, please contact us at info@moeva.com.

On our Size Guide, you can find a general guideline to help understand the sizing of our products. If you have any specific questions about our products and fitting, please contact us through our live chat or email us at info@moeva.com, we will be more than happy to help you find your perfect size. Please include your measurements (bust, waist, and hip) so we can provide you accurate information.

Yes! On moeva.com, you can select top and bottom sizes separately.

Please, select your country on our Stockists page and discover all the official carriers of MOEVA products. Note that, MOEVA doesn't have access to stock availability and isn't responsible for damaged products purchased from our stockists.