Shipping Time:
Orders placed with Moeva are typically shipped within 2 business days. If your order is delayed or canceled for any reason (such as stock issues, payment problems, etc.), we will contact you via email.

Return & Exchange Policy:
At Moeva, we prioritize the quality and hygiene of our products to ensure the utmost satisfaction and safety of our customers. When trying on products, please be mindful of makeup, deodorant, or other marks. Items returned with such marks or damage will not be accepted.

• Return Period: Returns must be made within 14 days from the delivery date.
• Packaging: The original packaging of the product must be undamaged.
• Labels: Labels and any logos must not be removed.

Exchanges:

• We accept exchanges for all full-priced domestic (Turkey) orders within 14 days of the delivery date, with free shipping.
• For orders from other countries, the customer is responsible for shipping costs.
• After returning your item, you can reorder the correct size with free shipping within Turkey. These exchange rules apply only when changing the size of the received item.

Sale Items:

Returns are not accepted for discounted items. Exchanges are only eligible for a different size of the same product.

Delivery

How to Order on moeva.com

To browse our catalog, select a category from the navigation menu on the homepage of MOEVA. To find a specific product, use our website search option. On each product page, you will find the product description, composition, color, and size options. Select the desired color and size of the product and add them to your shopping bag by clicking on "Add to Bag". Once you have chosen your products, click on "Proceed to Checkout". It's not necessary to register on MOEVA, however, we suggest you create an account and enjoy customer privileges. The checkout process has 6 steps: 1. Enter your shipping and billing address; 2. Select a shipping method; 3. All moeva.com orders are DDU (Delivery Duties Unpaid). Once you place an order, you are expected to pay the DDP of your order.; 4. Enter your payment details; 5. Check in the payment summary if the information you entered is correct; 6. Accept our terms and conditions and click on "Proceed".

After a few minutes, you will receive a confirmation email with the details of your order. Once your order ships, you will receive another confirmation email with the tracking number of the package. Please note that the tracking number will be activated within 24 hours from when the order is shipped, therefore you may not find any updates immediately after shipment. If you did not receive any of these emails, please contact us at info@moeva.com.

Shipping

MOEVA ships worldwide and provides Standard and Express shipping options. All orders are sent by DHL, or MNG all of which require a signature. Delivery time starts one business day after the date of the order. All orders are processed and shipped from Monday through Friday, at the following times: 9:00-18:00 (GTM+3). We do not process or ship orders on Saturday, Sunday, and national holidays. Each order on moeva.com is sent along with the exclusive MOEVA Bag. If your tracking number shows that your package was delivered but you haven't received it, please email us at info@moeva.com. Note that, MOEVA does not take responsibility for lost/missing packages that has been successfully delivered to the correct shipping address provided at checkout.

Duties and Taxes

All moeva.com orders are DDU (Delivery Duties Unpaid), which means you will have to pay additional fees at the time of order delivery. As the recipient, you are liable for all the import duties, customs, and local sales taxes levied by your delivery country. Duties and taxes charges are based on the sales tax applied by your delivery country for purchases coming from Turkey, duties charged for processing by your delivery country, and the classification of that merchandise by the harmonized system. The payment of these is necessary to release your order from customs on arrival. Please note, we are unable to guarantee the cost of fees upon delivery. If the duties & taxes charges are not paid, the order will be returned to the MOEVA warehouse and the customer will not be refunded any of the shipping charges. A standard 21% VAT will be excluded to all orders shipped from Turkey. For USA deliveries: all important duties are already included for orders valued up to $800!

Cancellation Policy:

Should you wish to cancel your order before it has been dispatched, please contact us immediately at info@moeva.com. Cancellations will be reviewed on a case-by-case basis. If approved, a full refund will be issued to your original payment method within a specified number of days.

Defective or Damaged Items:

While all swimwear items undergo thorough quality checks before dispatch, in the rare event you receive a defective or damaged item, please contact us at info@moeva.com. To be eligible for a replacement, the item must be unused, in the same condition as received, and in its original packaging. We will provide further assistance and details on how to proceed with obtaining a replacement for the same item.