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For USA deliveries: All import duties are included in the order.

Shipping & Returns



How to Order on

To browse our catalog, select a category from the navigation menu on the homepage of MOEVA. To find a specific product, use our website search option. On each product page, you will find the product description, composition, color, and size options. Select the desired color and size of the product and add them to your shopping bag by clicking on "Add to Bag". Once you have chosen your products, click on "Proceed to Checkout". It's not necessary to register on MOEVA, however, we suggest you create an account and enjoy customer privileges.

The checkout process has 5 steps:

1. Enter your shipping and billing address;

2. Select a shipping method;

3. Enter your payment details;

4. Check in the payment summary if the information you entered is correct;

5. Accept our terms and conditions and click on "Proceed".

After a few minutes, you will receive a confirmation email with the details of your order. Once your order ships, you will receive another confirmation email with the tracking number of the package. Please note that the tracking number will be activated within 24 hours from when the order is shipped, therefore you may not find any updates immediately after shipment. If you did not receive any of these emails, please contact us at


Payment Methods and Security

We accept Visa, MasterCard, and American Express credit card payments. You can also play with AmazonPay, ApplePay and PayPal. All transactions on are secure. MOEVA is secured with SSL technology encryption system to protect personal and payment data, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.



MOEVA ships worldwide and provides Standard and Express shipping options. All orders are sent DHL all of which require a signature. Delivery time starts one business day after the date of the order. All orders are processed and shipped from Monday through Friday, at the following times: 9:00-18:00 (GTM+3). We do not process or ship orders on Saturday, Sunday, and national holidays. Each order on is sent along with the exclusive MOEVA Bag. If your tracking number shows that your package was delivered but you haven't received it, please email us at Note that, MOEVA does not take responsibility for lost/missing packages that has been successfully delivered to the correct shipping address provided at checkout.


Duties and Taxes

All orders are DDU (Delivery Duties Unpaid), which means you will have to pay additional fees at the time of order delivery. As the recipient, you are liable for all the import duties, customs, and local sales taxes levied by your delivery country. Duties and taxes charges are based on the sales tax applied by your delivery country for purchases coming from Turkey, duties charged for processing by your delivery country, and the classification of that merchandise by the harmonized system. The payment of these is necessary to release your order from customs on arrival. Please note, we are unable to guarantee the cost of fees upon delivery. If the duties & taxes charges are not paid, the order will be returned to the MOEVA warehouse and the customer will not be refunded any of the shipping charges. A standard 21% VAT will be excluded from all orders shipped from Turkey.


Return Policy

Moeva Swimwear Return & Exchange Policy

At Moeva, we prioritize the quality and hygiene of our products to ensure the utmost satisfaction and safety of our customers. Due to the intimate nature of swimwear, we have adopted a strict no refund and no exchange policy for all swimwear pieces. This policy helps us maintain the highest standards of hygiene and customer trust.

Swimwear Returns:

All swimwear sales are final. For hygiene reasons, we cannot accept returns or exchanges of any swimwear items. We encourage our customers to review their orders carefully and consult our accurate sizing guides before finalizing their purchases to ensure a perfect fit.

Cancellation Policy:

Should you wish to cancel your order before it has been dispatched, please contact us immediately at Cancellations will be reviewed on a case-by-case basis. If approved, a full refund will be issued to your original payment method within a specified number of days.

Defective or Damaged Items:

While all swimwear items undergo thorough quality checks before dispatch, in the rare event you receive a defective or damaged item, please contact us at To be eligible for a replacement, the item must be unused, in the same condition as received, and in its original packaging. We will provide further assistance and details on how to proceed with obtaining a replacement for the same item.

Returns and Exchanges for Other Apparel (RTW Dresses, Pants, etc.):

For our ready-to-wear collection, including dresses, pants, and other non-swimwear items, returns and exchanges are accepted under the following conditions:

Items must be returned unworn, unwashed, with all original tags attached, and hygienic liners intact.
Returns must be initiated within [specify number] days of receipt.
To initiate a return or exchange, please contact us at with your order details and reason for return/exchange. We will guide you through the process.
Important Notes:

Please be mindful of makeup, deodorant, or other marks on merchandise when trying on items. Items returned with such marks or damages will not be accepted.
We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
Thank you for choosing Moeva. We appreciate your understanding and adherence to our policies, designed to ensure the quality and hygiene of your purchases.

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Due to high demand, please be advised that the estimated delivery time for your order is 10 working days.

Please note that discounted items purchased are not eligible for return, but exchanges are available if you need a different size or color.


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