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Orders placed on MOEVA are generally dispatched within 2 business days, depending on product availability.
For in-stock items, orders placed before 2:00 PM (GMT+3) may be dispatched on the same business day.
If your order is delayed due to stock availability or other operational reasons, our team will notify you by email. We will also notify you by email if your order is cancelled due to payment issues or any other reason.
At MOEVA, we place great importance on maintaining high standards of product quality and hygiene.
Returns are accepted on all new-season items, including those purchased at a discounted price, provided they meet our return conditions. Outlet items are final sale and cannot be returned or exchanged.
Return requests must be submitted within 14 days of the delivery date.
When trying on products, please take care to avoid stains or marks caused by makeup, deodorant, perfume, or similar substances. Items showing stains, damage, signs of wear, or alterations may not be accepted.
To qualify for a refund, items must be returned unworn, unwashed, and in their original condition. Items must be returned in their original packaging, where applicable. Original packaging must be intact and undamaged.
All original tags and labels must remain attached and must not be removed.
Where applicable, hygiene liners and protective seals must remain in place and intact. Items that do not meet these requirements may not be eligible for return or exchange.
Return requests for eligible full-price new-season items must be submitted within 14 days of delivery, provided the items meet our return and hygiene requirements.
Free exchanges are available for eligible full-price orders. Subject to stock availability, items may be exchanged for a different size of the same item or another product of equal value to the amount paid for the original item.
New-season items purchased at a discounted price may be returned, provided they meet our return conditions. Return requests must be submitted within 14 days of delivery.
Customers may also request an exchange for a different size of the same item or another product of equal value to the amount paid for the original item, subject to availability and compliance with our hygiene and product condition requirements.
Outlet items are final sale and cannot be returned or exchanged.
To start a return or exchange, please visit our return portal.
Alternatively, you can email us at info@moeva.com with your order number, order details, and the reason for your return or exchange. For exchanges, please specify your preferred size or the alternative product of equal value to the amount paid for the original item. Our team will guide you through the next steps.
Please do not send any items back before receiving return instructions.
To browse our collections, select a category from the navigation menu on the moeva.com homepage.
To find a specific product, you can use the search function on our website.
Each product page includes the product description, fabric composition, color options, and available sizes.
After selecting your preferred color and size, click “Add to Bag” to add the item to your shopping bag.
Once you have completed your selection, click “Proceed to Checkout.”
Creating an account on MOEVA is not mandatory. However, we recommend creating an account and joining our MOEVA Loyalty Program to benefit from exclusive customer privileges.
The checkout process consists of six steps:
You will receive an order confirmation email within a few minutes of completing your purchase.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can also track your order through our order tracking page.
Please note that tracking information may take up to 24 hours to become active after dispatch. Updates may therefore not be visible immediately.
If you do not receive these emails, please contact info@moeva.com.
MOEVA offers worldwide shipping, with Standard and Express delivery options available depending on the destination.
Orders are shipped via DHL, and a signature may be required upon delivery depending on the shipping service and destination.
Orders are generally dispatched within 2 business days, depending on product availability. For in-stock items, orders placed before 2:00 PM (GMT+3) may be dispatched on the same business day.
Delivery times are calculated from the first business day following the date the order is placed.
Orders are processed and dispatched during the following business hours:
Monday–Friday
9:00 AM–6:00 PM (GMT+3)
Orders are not processed or dispatched on Saturdays, Sundays, or public holidays.
Each order placed on moeva.com is shipped with an exclusive MOEVA bag.
If your tracking information indicates that your order has been delivered but you have not received it, please contact info@moeva.com.
If a delivery issue occurs, our customer service team will assist you in reviewing the available tracking and delivery information.
All international orders placed on moeva.com are shipped on a DDP (Delivered Duty Paid) basis.
Applicable customs duties, taxes, and other import charges are calculated and included in the order total at checkout. Therefore, no additional payment for these charges will be required upon delivery.
Depending on the destination and applicable regulations, these charges may include:
These charges are determined by factors including:
For shipments from the United States, a standard 21% VAT is not automatically applied solely because of the shipment’s origin. Applicable taxes depend on the destination and relevant tax regulations and are included in the checkout total under DDP terms.
If your order has not yet been dispatched, you may request a cancellation by contacting info@moeva.com as soon as possible.
Cancellation requests are reviewed on a case-by-case basis.
If your cancellation is approved, the refund will be issued to your original payment method, subject to the applicable processing procedures.
Once an order has been dispatched, it can no longer be cancelled through this process.
All products undergo quality checks before dispatch.
If you receive an item that appears to be defective or damaged, please contact info@moeva.com with your order number, a description of the issue, and clear photographs of the item and any visible damage.
Our team will review your case and advise you on the appropriate next steps in accordance with the applicable policy and consumer protection requirements.
Any replacement or other remedy will be handled in accordance with applicable law.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of the customer’s country of residence.
We accept Visa, MasterCard, and American Express credit cards.
You may also pay using Shop Pay, Amazon Pay, Apple Pay, and PayPal, subject to availability at checkout.
The default currency of moeva.com is USD. However, you may choose to complete your purchase in your local currency, where available at checkout. Prices may vary depending on the applicable exchange rates at the time of payment.
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All transactions on moeva.com are protected by SSL encryption technology to help safeguard your personal and payment information. You can identify a secure connection by the “https” prefix and padlock icon displayed in your browser’s address bar.
MOEVA does not sell customer information to third parties or share or distribute it for third parties’ own marketing purposes.
