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Orders placed on MOEVA are generally dispatched within 2 business days.
If your order is delayed or cancelled for any reason, including stock availability or payment issues, we will notify you by email.
At MOEVA, we place great importance on maintaining high standards of product quality and hygiene.
Our return and exchange conditions depend on whether an item was purchased at full price or at a discounted price. All returned or exchanged items must meet the applicable eligibility requirements.
When trying on products, please take care to avoid stains or marks caused by makeup, deodorant, perfume, or similar substances. Items showing stains, damage, signs of wear, or alterations may not be accepted.
Items must be returned in their original condition and packaging, where applicable. Original packaging must be intact and undamaged.
All original tags and labels must remain attached and must not be removed.
Where applicable, hygiene liners and protective seals must remain intact. Items that do not meet these requirements may not be eligible for return or exchange.
Eligible full-price items may be returned within 14 days of the delivery date, provided they meet our return and hygiene requirements.
Eligible full-price items purchased within Turkey may be exchanged free of charge for a different size of the same product within 14 days of delivery, subject to availability.
Exchanges for full-price items are limited to a different size of the original item. Exchanges for a different product are not accepted for full-price items under this policy.
Discounted items are not eligible for returns or refunds.
However, customers may request an exchange for a different size of the same item or for another product of equal value to the amount paid for the original item, subject to availability and compliance with our hygiene and product condition requirements.
For international orders, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law or agreed by MOEVA.
All exchanges are subject to availability, inspection, and approval.
If the requested size or replacement product is unavailable, please contact our customer service team for assistance.
To browse our collections, select a category from the navigation menu on the moeva.com homepage.
To find a specific product, you can use the search function on our website.
Each product page includes the product description, fabric composition, color options, and available sizes.
After selecting your preferred color and size, click "Add to Bag" to add the item to your shopping bag.
Once you have completed your selection, click "Proceed to Checkout."
Creating an account on MOEVA is not mandatory. However, we recommend creating an account to benefit from exclusive customer privileges.
The checkout process consists of six steps:
Enter your shipping and billing address.
Select your preferred shipping method.
Where applicable, orders are shipped under DDP (Delivered Duty Paid) terms. Applicable duties, taxes, and customs charges are included in the checkout total for eligible destinations, so no additional payment for these charges will be required upon delivery.
Enter your payment information.
Verify that all details in the order summary are correct.
Accept the Terms and Conditions and click "Proceed."
You will receive an order confirmation email within a few minutes of completing your purchase.
Once your order has been dispatched, a second email containing your tracking number will be sent.
Please note that tracking information may take up to 24 hours to become active after dispatch. Updates may therefore not be visible immediately.
If you do not receive these emails, please contact info@moeva.com.
MOEVA ships worldwide and offers Standard and Express delivery options, subject to destination availability.
Orders are shipped via DHL, and a signature may be required upon delivery depending on the shipping service and destination.
Delivery times begin on the first business day following the date the order is placed.
Orders are processed and dispatched during the following business hours:
Monday–Friday
09:00–18:00 (GMT+3)
Orders are not processed or dispatched on Saturdays, Sundays, or public holidays.
Each order placed on moeva.com is shipped with an exclusive MOEVA bag.
If your tracking information indicates that your order has been delivered but you have not received it, please contact info@moeva.com.
If a delivery issue occurs, our customer service team will assist you in reviewing the available tracking and delivery information.
Where DDP (Delivered Duty Paid) terms apply, applicable duties, taxes, and customs charges are calculated and included in the order total at checkout. No additional payment for these charges will be required upon delivery.
Depending on the destination and applicable regulations, charges may include:
Import duties
Customs duties and clearance fees
Local sales taxes and other applicable taxes
These charges are determined by factors including:
The tax regulations of the destination country
Applicable customs processing and clearance fees
The customs classification of the products
Where charges are not included in the checkout total, the recipient may be responsible for paying them in accordance with the applicable shipping terms and local regulations.
For shipments from the United States, a standard 21% VAT is not automatically applied solely because of the shipment's origin. Applicable taxes depend on the destination and relevant tax regulations.
If your order has not yet been dispatched, you may request a cancellation by contacting info@moeva.com as soon as possible.
Cancellation requests are reviewed on a case-by-case basis.
If your cancellation is approved, the refund will be issued to your original payment method, subject to the applicable processing procedures.
Once an order has been dispatched, it can no longer be cancelled through this process.
All products undergo quality checks before dispatch.
If you receive an item that appears to be defective or damaged, please contact info@moeva.com with your order number, a description of the issue, and clear photographs of the item and any visible damage.
Our team will review your case and advise you on the appropriate next steps in accordance with the applicable policy and consumer protection requirements.
Any replacement or other remedy will be handled in accordance with applicable law.
We accept Visa, MasterCard, and American Express credit cards.
You may also pay using Amazon Pay, Apple Pay, and PayPal, subject to availability at checkout.
All transactions on moeva.com are protected by SSL encryption technology to help safeguard your personal and payment information. You can identify a secure connection by the "https" prefix and padlock icon displayed in your browser's address bar.
MOEVA does not sell customer information to third parties.
