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Shipping & Return
MOEVA ships worldwide and provides Standard and Express shipping options. All orders are sent by FedEx, DHL, or TNT all of which require a signature. Delivery time starts one business day after the date of the order. All orders are processed and shipped from Monday through Friday, at the following times: 9:00-18:00 (GTM+3). We do not process or ship orders on Saturday, Sunday, and national holidays. Each order on moeva.com is sent along with the exclusive MOEVA Bag. If your tracking number shows that your package was delivered but you haven't received it, please email us at email@example.com. Note that, MOEVA does not take responsibility for lost/missing packages that has been successfully delivered to the correct shipping address provided at checkout.
MOEVA seeks the complete satisfaction of its clients, offers an exchange or returns within 14 (fourteen) days from the delivery date of the items to the customer. If you not entirely happy with your purchased item, claims for returns and refund must be made in the following way: Claims concerning possible returns or refunds of goods must be unworn, unwashed merchandise, with all labels intact and where relevant hygiene straps must be in place. Before requesting a return please make sure the products comply with our return conditions. To request a return, log in to your account and click on the "Returns" section. You will receive a "Return Form" via email with all the necessary information You can ship your returns to the MOEVA warehouse with a shipping service of your choice and the return shipping and customs fee and duties will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. MOEVA cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. We therefore highly recommend that you choose a shipping service that permits you to trace the delivery at any time. According to our company policy, we do offer exchanges. Orders can be exchanged for different colors and sizes, according to stock availability. All items in the Sale section are non-refundable. Any item(s) marked as Final Sale are not eligible for refunds, store credit, or exchange.
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