Welcome to MOEVA. These Terms and Conditions have been prepared to ensure that you understand your rights and obligations and to provide a seamless experience when using moeva.com. Please read these Terms and Conditions carefully before using our website.
Your access to, use of, and purchase of products from moeva.com are subject to your acceptance of these Terms and Conditions.
This website is owned and operated by DORO DESIGN TEXTILE SAN. VE DIS. TIC. LTD. STI. LLC. whose registered address is 2604 WHITTIER PLACE, WILMINGTON, DE 19808, USA.
MOEVA reserves the right to modify these Terms and Conditions at any time. Customers are therefore required to accept the Terms and Conditions in force at the time of purchase.
We recommend that you review our Privacy Policy, which also applies when users access moeva.com and use its services without making purchases.
The Privacy Policy explains how and why moeva.com collects, processes, and uses your personal information.
MOEVA respects all intellectual and industrial property rights belonging to itself and third parties and complies with all applicable national and international laws and regulations concerning the protection of such rights.
Unless otherwise stated, all pages, fashion designs, and content displayed on moeva.com are:
Copyright © 2020 MOEVA. All Rights Reserved.
All content featured on moeva.com, including but not limited to website design, navigation elements, images, artwork, graphics, photography, text, trademarks, trade dress, and other intellectual property rights, is owned, controlled, or licensed by MOEVA.
No content may be modified, published, transmitted, reproduced, distributed, or otherwise exploited without the prior written consent of MOEVA.
MOEVA® is a registered trademark of DORO DESIGN TEXTILE SAN. VE DIS. TIC. LTD. STI. LLC. in the United States and other countries. All products, trademarks, trade dress, and other intellectual property displayed on moeva.com are the exclusive property of MOEVA and may not be used without prior written authorization.
This website is intended for use by current and prospective customers.
By using this website, you agree not to:
Use the website in any manner that may damage, interrupt, or impair its functionality;
Attempt to interfere with the operation of moeva.com;
Upload or transmit viruses, malware, worms, or other harmful code;
Use spiders, robots, scrapers, or any automated means to access the website;
Engage in spamming, flooding, mail-bombing, or the transmission of unsolicited communications;
Perform any activity intended to overload, crash, or disrupt the website or its infrastructure.
To enhance the user experience, MOEVA may provide links to third-party websites.
MOEVA has no control over such websites, which operate under their own privacy, security, and data collection policies independent of moeva.com.
Accordingly, MOEVA assumes no responsibility or liability for:
The content of third-party websites;
Their privacy practices;
Their security measures or policies.
Accessing third-party websites is entirely at your own risk.
Moeva.com assumes that all purchases are made by individuals aged 18 or older.
If you are under the age of 18, you may only place an order with the involvement and consent of a parent or legal guardian.
By placing an order, you confirm your intention to enter into a contractual agreement with DORO DESIGN TEXTILE SAN. VE DIS. TIC. LTD. STI. LLC.
Orders may only be placed in English.
You must provide a valid email address to receive order confirmations and other communications relating to your purchase.
MOEVA reserves the right to modify purchase limits, product quantities, and product availability at any time.
Upon completion of your purchase, you will receive an order summary containing:
Product descriptions;
Size and measurement information where applicable;
Digital images representing the products available on moeva.com.
The default currency on moeva.com is United States Dollars (USD).
However, customers may complete purchases using their local currency. Final prices may vary according to applicable exchange rates at the time of payment.
All prices displayed on moeva.com are inclusive of applicable taxes.
MOEVA takes reasonable measures to ensure that product images accurately represent the original products.
However, variations may occur due to individual screen settings, display technologies, and color resolutions.
Therefore, MOEVA cannot guarantee that colors displayed on your device will exactly match the actual product colors.
MOEVA strives to ensure that all information provided on moeva.com is accurate, current, and reliable.
However, all information is provided on an "as is" basis without warranties of any kind.
In the event of pricing errors, typographical mistakes, inaccuracies, or omissions, MOEVA reserves the right to:
Correct errors;
Update information;
Refuse orders;
Cancel orders placed for products listed at incorrect prices.
These actions may be taken at any time, including after an order has been submitted.
Your payment and credit card information are processed securely.
All transactions are protected using SSL encryption technology.
Payments may only be made using the payment methods displayed on the website.
Product prices and shipping charges are charged according to the procedures indicated during checkout.
By placing an order, you confirm that:
You are the authorized cardholder;
The payment information provided is accurate;
The card has not been reported lost or stolen.
Your financial institution may request additional verification before authorizing payment.
If payment authorization cannot be obtained, the order will not be completed.
All MOEVA orders are shipped under DDP (Delivered Duty Paid) terms. All applicable duties, taxes, and customs fees are calculated and paid during checkout.
As a result, customers will not be required to pay additional customs charges upon delivery.
Duties and taxes are calculated based on:
Applicable sales taxes in the destination country;
Customs processing fees;
Product classifications under international customs regulations.
These charges are non-refundable.
Orders shipped from the United States are not subject to the standard 21% Dutch VAT.
MOEVA ships worldwide.
All orders are shipped via:
DHL
A signature is required upon delivery.
Delivery times begin on the first business day following order placement.
Orders are processed during the following business hours:
Monday – Friday
09:00 – 18:00 (GMT+3)
Orders are not processed or shipped on weekends or public holidays.
All orders are dispatched from:
2604 WHITTIER PLACE, WILMINGTON, DE 19808, USA
If an item is out of stock, customers will be notified accordingly.
Orders containing products with different availability dates may be held until all items become available.
Customers may request partial shipments, in which case separate shipping charges may apply.
If delivery cannot be completed because the recipient is unavailable or refuses delivery, MOEVA's delivery obligations shall be deemed fulfilled.
Any resulting costs, including:
Storage fees;
Return shipping charges;
Redelivery expenses;
shall be the responsibility of the customer.
At MOEVA, maintaining the highest standards of quality and hygiene is our priority.
Due to the intimate nature of swimwear products, all swimwear sales are final.
For hygiene reasons, the following items are not eligible for return or exchange:
Swimsuits;
Bikinis;
Any swimwear products.
Customers are encouraged to carefully review sizing information before placing an order.
If you wish to cancel your order before shipment, please contact us immediately at:
Cancellation requests are reviewed on a case-by-case basis.
Approved cancellations will be refunded to the original payment method within a reasonable processing period.
All products undergo quality inspections prior to shipment.
If you receive a defective or damaged item, please contact:
To qualify for a replacement, the product must be:
Unused;
In its original condition;
Returned in its original packaging.
Upon verification, MOEVA will provide a replacement of the same item where applicable.
Returns and exchanges are accepted for ready-to-wear items, including dresses, pants, and other apparel, subject to the following conditions:
Items must be unworn and unwashed;
All original tags must remain attached;
Hygiene seals and protective liners must remain intact;
Return requests must be submitted within the applicable return period;
Customers must contact info@moeva.com with their order details before returning any item.
Please avoid transferring makeup, deodorant, perfume, or other substances onto garments while trying them on.
Items returned with stains, damage, or signs of wear will not be accepted.
MOEVA reserves the right to reject any return or exchange that does not comply with these requirements.
Thank you for choosing MOEVA. We appreciate your understanding and cooperation in helping us maintain the highest standards of quality, hygiene, and customer satisfaction.
