Orders placed on MOEVA are generally shipped within 2 business days.
If your order is delayed or canceled for any reason (such as stock issues, payment problems, etc.), you will be contacted via email.
At MOEVA, we place great importance on the quality and hygiene standards of our products to ensure customer satisfaction and safety.
When trying on products, please take care to avoid any stains or marks such as makeup, deodorant, or similar substances. Items with such marks or damage will not be accepted for return.
Returns must be completed within 14 days from the delivery date.
The original packaging of the product must be intact and undamaged.
All tags and logos must remain attached and must not be removed.
Full-price orders within Turkey are eligible for free exchange within 14 days from the delivery date.
For international orders, return shipping costs are the responsibility of the customer.
Once the return is completed, you may place a new order for the correct size. For size exchanges within Turkey, shipping is free.
These exchange conditions apply only when exchanging for a different size of the same product.
Returns are not accepted for discounted items.
Exchanges are only available for a different size of the same product.
To browse our collections, select a category from the navigation menu on the MOEVA homepage.
To find a specific product, you can use the search function on our website.
Each product page includes the product description, fabric composition, color options, and available sizes.
After selecting your preferred color and size, click "Add to Bag" to add the item to your cart.
Once you have completed your selection, click "Proceed to Checkout."
Creating an account on MOEVA is not mandatory. However, we recommend creating an account to benefit from customer privileges.
The checkout process consists of 6 steps:
Enter your shipping and billing address.
Select a shipping method.
All orders on moeva.com are shipped under DDP terms. Duties and customs fees are included at checkout, and no additional payment is required upon delivery.
Enter your payment information.
Verify the accuracy of the order summary.
Accept the Terms and Conditions and click "Proceed."
You will receive an order confirmation email within a few minutes after completing your purchase.
Once your order is shipped, a second email containing your tracking number will be sent.
Please note that tracking information may take up to 24 hours to become active after shipment. Therefore, no updates may be visible immediately.
If you do not receive these emails, please contact info@moeva.com.
MOEVA ships worldwide and offers Standard and Express delivery options.
All orders are shipped via DHL and require a signature upon delivery.
Delivery time starts from the first business day after the order date.
Orders are processed and shipped during the following hours:
Monday – Friday
09:00 – 18:00 (GMT+3)
No processing or shipping takes place on Saturdays, Sundays, or public holidays.
Each order placed on moeva.com is shipped with an exclusive MOEVA bag.
If your tracking information shows that your order has been delivered but you have not received it, please contact info@moeva.com.
MOEVA is not responsible for packages that have been successfully delivered to the correct address but are later lost or missing.
All orders placed on moeva.com are shipped under DDP terms. Therefore, no additional taxes or customs fees are required upon delivery.
As the recipient, the following charges applicable in your delivery country:
Import duties
Customs duties
Local sales taxes
are calculated and automatically included in the product price at checkout.
These charges are determined based on:
Sales taxes in the destination country
Customs processing fees
International product classification
Payment of these fees is required for customs clearance.
For shipments from the United States, the standard 21% VAT is not applied.
If your order has not yet been shipped, you may request a cancellation.
To do so, please contact info@moeva.com as soon as possible.
Cancellation requests are reviewed on a case-by-case basis.
If approved, refunds will be issued to your original payment method within a certain period.
All products are inspected before shipping.
However, in rare cases where you receive a defective or damaged item, you may contact info@moeva.com.
To be eligible for an exchange, the item must be:
Unused
In the same condition as received
In its original packaging
After inspection, the item will be replaced with the same product if approved.
We accept Visa, MasterCard, and American Express credit cards.
You may also pay using Amazon Pay, Apple Pay, and PayPal.
All transactions on moeva.com are secure.
MOEVA uses SSL encryption technology to protect your personal and payment information. This can be verified by the “https” prefix and the padlock icon in your browser’s address bar.
