FAQs
General Questions
How should I choose the best size for me?
On our Size Guide, you can find a general guideline to help understand the sizing of our products. If you have any specific questions about our products and fitting, please contact us through our live chat or email us at info@moeva.com, we will be more than happy to help you find your perfect size. Please include your measurements (bust, waist, and hip) so we can provide you accurate information
Can I order different sized top and bottom for bikinis?
Yes! On moeva.com, you can select top and bottom sizes separately.
How can I learn which stores stock Moeva in my country?
Please, select your country on our Stockists page and discover all the official carriers of MOEVA products. Note that, MOEVA doesn't have access to stock availability and isn't responsible for damaged products purchased from our stockists.
Shipping Questions
Which countries does Moeva ship to?
Moeva.com ships worldwide! To find more information on the countries we ship to, delivery time and costs, check our Shopping & Shipping section.
Can I change my shipping address after my order has been shipped?
No, once your order has been shipped, we are unable to redirect your delivery to another address.
What if my package is lost?
If your tracking number shows that your package was delivered but you haven't received it, please email us at info@moeva.com. Note that, MOEVA does not take responsibility for lost/missing packages that have been successfully delivered to the correct shipping address provided at checkout.
How can I track my order?
Once your order ships, you will receive another confirmation email with the tracking number of the package. You can also track your order by accessing "My Orders" on the "My Account" page. Please note that the tracking number will be activated within 24 hours from when the order is shipped, therefore you may not find any updates immediately after shipment. If you did not receive this email, please contact us at info@moeva.com.
Return Questions
What payment methods does Moeva accept?
We accept Visa, MasterCard, and American Express credit card payments. You can also pay with AmazonPay, ApplePay an Paypal.
How can I choose the currency I pay in?
The default currency of moeva.com is EUR. However, you can select and complete your payment in your local currency and the prices will be subject to change based on the exchange rates applicable at the date of payment.
I cannot find the answers to my questions, how do I reach Moeva Customer Care Team?
We will be more than happy to assist with any questions you may have regarding purchases, our products, wholesale inquiries, PR, and company information. Our customer service hours are Monday through Friday from 9 am - 6 pm (GMT+3). Chat with us, call us at +90 212 287 8720 or email us at anything at info@moeva.com.