FAQs

On our Size Guide, you can find a general guideline to help understand the sizing of our products. If you have any specific questions about our products and fitting, please contact us through our live chat or email us at info@moeva.com, we will be more than happy to help you find your perfect size. Please include your measurements (bust, waist, and hip) so we can provide you accurate information

Yes! On moeva.com, you can select top and bottom sizes separately.

Please, select your country on our Stockists page and discover all the official carriers of MOEVA products. Note that, MOEVA doesn't have access to stock availability and isn't responsible for damaged products purchased from our stockists.

Moeva.com ships worldwide! To find more information on the countries we ship to, delivery time and costs, check our Shopping & Shipping section.

No, once your order has been shipped, we are unable to redirect your delivery to another address.

If your tracking number shows that your package was delivered but you haven't received it, please email us at info@moeva.com. Note that, MOEVA does not take responsibility for lost/missing packages that have been successfully delivered to the correct shipping address provided at checkout.

Once your order ships, you will receive another confirmation email with the tracking number of the package. You can also track your order by accessing "My Orders" on the "My Account" page. Please note that the tracking number will be activated within 24 hours from when the order is shipped, therefore you may not find any updates immediately after shipment. If you did not receive this email, please contact us at info@moeva.com.

At Moeva, we prioritize the quality and hygiene of our products to ensure the utmost satisfaction and safety of our customers. When trying on products, please be mindful of makeup, deodorant, or other marks, as items returned with such marks or damage will not be accepted.

Returns must be made within 14 days from the delivery date, and the original packaging of the product must be undamaged. All labels and logos must remain intact and must not be removed.

We accept exchanges for all full-priced domestic (Turkey) orders within 14 days of delivery, with free shipping. For international orders, the customer is responsible for shipping costs. After returning your item, you can reorder the correct size with free shipping within Turkey. These exchange rules apply only when changing the size of the received item.

Please note that returns and exchanges are not accepted for discounted items.
According to our company policy, we do offer exchanges. Orders can be exchanged for different colors and sizes, according to stock availability. All items in the Sale section are non-refundable. Any item(s) marked as Final Sale are not eligible for refunds, store credit, or exchange

Items on the Sale section are non-refundable but can be exchanged to different sizes and colors, according to our stock availability. Please contact us at info@moeva.com before shipping any item back. Any item(s) marked as Final Sale are not eligible for refunds, store credit, or exchange.

After the package reaches our warehouse, allow us around 2 or 3 business days to verify the integrity of the items. Once your return has been accepted, the refund process will be issued as soon as possible to the card used in the original purchase, in the same currency. Our reimbursement process takes between 3 and 10 business days to be completed. The time the credit will be restored in your account depends on your banking procedures. Please note that we do not refund original or return shipping costs. In the event you return item(s) from an order that was qualified for free shipping, a shipping fee will be deducted from your refund.

We accept Visa, MasterCard, and American Express credit card payments. You can also pay with AmazonPay, ApplePay an Paypal

The default currency of moeva.com is EUR. However, you can select and complete your payment in your local currency and the prices will be subject to change based on the exchange rates applicable at the date of payment.

We will be more than happy to assist with any questions you may have regarding purchases, our products, wholesale inquiries, PR, and company information. Our customer service hours are Monday through Friday from 9 am - 6 pm (GMT+3). Chat with us, call us at +90 212 287 8720 or email us at anything at info@moeva.com.