To browse our catalog, select a category from the navigation menu on the homepage of MOEVA. To find a specific product, use our website search option.
On each product page, you will find the product description, composition, color, and size options. Select the desired color and size of the product and add them to your shopping bag by clicking on "Add to Bag". Once you have chosen your products, click on “Proceed to Checkout”.
It’s not necessary to register on MOEVA, however, we suggest you create an account and enjoy customer privileges.
The checkout process has 6 steps:
- Enter your shipping and billing address;
- Select a shipping method;
- Choose between DDP (Delivery Duties Paid) or DDU (Delivery Duties Unpaid) by selecting/unselecting the Duties & Taxes checkbox and click on "Proceed";
- Enter your payment details;
- Check in the payment summary if the information you entered is correct;
- Accept our terms and conditions and click on "Proceed".
After a few minutes, you will receive a confirmation email with the details of your order. Once your order ships, you will receive another confirmation email with the tracking number of the package. Please note that the tracking number will be activated within 24 hours from when the order is shipped, therefore you may not find any updates immediately after shipment. If you did not receive any of these emails, please contact us at [email protected].
We accept Visa, MasterCard, and American Express credit card payments.
All transactions on moeva.com are secure. MOEVA is secured with SSL technology encryption system to protect personal and payment data, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.
MOEVA ships worldwide and provides Standard and Express shipping options. All orders are sent by FedEx, DHL, or TNT all of which require a signature.
Delivery time starts one business day after the date of the order. All orders are processed and shipped from Monday through Friday, at the following times: 9:00-18:00 (GTM+3). We do not process or ship orders on Saturday, Sunday, and Turkish holidays.
Each order on moeva.com is sent along with the exclusive MOEVA Bag. During the checkout, you will have the option to include our complimentary gift wrap and a personalized gift message.
If your tracking number shows that your package was delivered but you haven’t received it, please email us at [email protected].
Note that, MOEVA does not take responsibility for lost/missing packages that has been successfully delivered to the correct shipping address provided at checkout.
To learn the required time for delivery, select a shipping country below:Country List
Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated. MOEVA cannot be held responsible for unanticipated delivery delays beyond our control.
You have the option to pay duties and taxes upfront by selecting "DDP" (Delivered Duty Paid) during checkout, which means you won't have to pay any additional fees at the time of order delivery.
Duties and taxes charges are based on the sales tax applied by your delivery country for purchases coming from Turkey, duties charged for processing by your delivery country, and the classification of that merchandise by the harmonized system. Duties and taxes will be automatically calculated into your final order total during checkout. Duties and taxes charges are non-refundable.
If DDU (Delivery Duty Unpaid) is selected, as the recipient, you are liable for all the import duties, customs, and local sales taxes levied by your delivery country. The payment of these is necessary to release your order from customs on arrival. Please note, we are unable to guarantee the cost of fees upon delivery. If the duties & taxes charges are not paid, the order will be returned to the MOEVA warehouse and the customer will not be refunded any of the shipping charges.
A standard 8% KDV will be applied to all orders shipped to Turkey.
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