MOEVA seeks the complete satisfaction of its clients, offers an exchange or returns within 14 (fourteen) days from the delivery date of the items to the customer.
If you not entirely happy with your purchased item, claims for returns and refund must be made in the following way: Claims concerning possible returns or refunds of goods must be unworn, unwashed merchandise, with all labels intact and where relevant hygiene straps must be in place. Before requesting a return please make sure the products comply with our return conditions.
To request a return, log in to your account and click on the “Returns” section. You will receive a "Return Form" via email with all the necessary information
You can ship your returns to the MOEVA warehouse with a shipping service of your choice and the return shipping and customs fee and duties will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. MOEVA cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. We therefore highly recommend that you choose a shipping service that permits you to trace the delivery at any time.
According to our company policy, we do offer exchanges. Orders can be exchanged for different colors and sizes, according to stock availability. All items in the Sale section are non-refundable. Any item(s) marked as Final Sale are not eligible for refunds, store credit, or exchange.
After the package reaches our warehouse, allow us around 2 or 3 business days to verify the integrity of the items. Once your return has been accepted, the refund process will be issued as soon as possible to the card used in the original purchase, in the same currency.
Our reimbursement process takes between 3 and 10 business days to be completed. The time the credit will be restored in your account depends on your banking procedures.
Please note that we do not refund original or return shipping costs. In the event you return item(s) from an order that was qualified for free shipping, a shipping fee will be deducted from your refund.
In case that the refund is made in a currency other than EURO, the refund amount shall be subject to change based on the exchange rates applicable at the date of refund. The customer agrees, declares, and undertakes that it shall not make any claim for any difference between the amount paid and the refund amount due to such reason.
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