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For USA deliveries: All import duties are included in the order.

Terms & Conditions

Welcome to MOEVA. We have prepared these Terms and Conditions to ensure that you understand your rights and obligations and that your experience on our website, moeva.com. Please read the Terms and Conditions displayed before using the moeva.com website. The access to and use of this website as well as the purchase of products on moeva.com are based on the assumption that these Terms and Conditions have been read, understood, and accepted by you. This website is owned and operated byĀ Doro Design Trading B.VĀ whose mailing address isĀ Grasplant 8, 5658GS Eindhoven ā€“ Netherlands.

MOEVA may modify these Terms and Conditions at any time. Therefore, the customer is asked to accept the Terms and Conditions in force at the time of purchase.

Privacy Policy

We recommend that you read the Privacy Policy which also applies if users access moeva.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes moeva.com collects and uses your data.

International Property Rights

MOEVA acts in full respect of the industrial and intellectual property rights held by it and third parties, as well as the laws, regulations and conventions, also in the European Union and/or international context, for the protection of such rights.Ā 

Unless otherwise noted, all pages and fashion designs displayed on the moeva.com are: Copyright Ā© 2020 MOEVA. All rights reserved.Ā 

All designs and content featured on moeva.com, including navigational buttons and images, artwork, graphics, photography, text, and the like, and all rights therein, including copyrights, trademarks, trade dress, and/or other intellectual property, are owned, controlled, or licensed by MOEVA. You may not modify, publish, transmit, create derivative works, or in any other way exploit any of MOEVAā€™s copyrighted works without first obtaining our written consent.

MOEVAĀ® is the registered trademark ofĀ Doro Design Trading B.VĀ in NetherlandsĀ and other countries. All products, trademarks, trade dress in moeva.com are property of MOEVA, and the use thereof without the express written consent is strictly prohibited.Ā 

MOEVA acts in full respect of the industrial and intellectual property rights held by it and third parties, as well as the laws, regulations and conventions, also in the European Union and/or international context, for the protection of such rights.Ā 

Conduct

This website has been developed for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in any way. You agree that you will not attempt to interfere in any way with the operation of the moeva.com, that you will not transmit any virus or worm to the website, that you will not use any spider, robot or any other automated mechanism to access moeva.com and/or its servers or systems, and that you will not engage in flooding, spamming, mail-bombing, crashing or otherwise sending an unsolicited email to other users of the moeva.com.

Third-Party Links

In an attempt to provide increased value to our visitors, MOEVA may choose various third-party websites to link to from moeva.com. However, MOEVA has no control over these linked sites, all of which have separate privacy, security, and data collection practices, independent of moeva.com. MOEVA has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk.Ā 

Product Orders

Moeva.com assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian. It is agreed at the time you place an order you intend to enter into a contract withĀ Doro Design Trading B.V. Orders may be placed in English via moeva.com. You must provide a valid email address to which required information, and information concerning the order will be sent.Ā 

MOEVA reserves the right to modify the limits for the quantity and/or types of products that may be purchased via distance sales, at any time. You are responsible for selecting the articles of your interest. The shopping bag and the payment summary are sent to you following completion of the purchase include a description of the products ordered, including measurements and sizes (where applicable), and a digital photograph allowing a correct representation of the products available on moeva.com.

Pricing Policy

The default currency of moeva.com is EUR. However, you can select and complete your payment in your local currency and the prices will be subject to change based on the exchange rates applicable at the date of payment.

The price of each product on moeva.com does not include VAT and is displayed before the completion of the order.

Colors

Although MOEVA takes all appropriate measures to ensure the products shown on moeva.com faithfully represent the original products, certain variations are possible due to your computer's technical characteristics and color resolution. Consequently, MOEVA does not guarantee the graphic representation of any monitorā€™s display will be accurate.

Correction of Errors & Inaccuracies

MOEVA endeavors to present the most recent, most accurate, and most reliable information on moeva.com at all times. However, all the information is provided ā€œas isā€ without any express or implied warranties.Ā 

If any product on moeva.com is listed at an incorrect price or information due to typographical errors or inaccuracies, MOEVA reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). MOEVA shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price.

Conditions of Payment

Your order and credit card details are safe and secure. All personal and credit card information provided to the website is secured using SSL, a security certificate protecting data as it travels over the Internet. At this stage, we can only accept payments using the methods stated in the payment options section of the site.

Payment of the product prices and relevant shipping costs must be made by following the procedures indicated during checkout. The price for the purchase of products and the corresponding shipping costs, as indicated in the purchase summary, will be charged to your current account at the moment of the purchase.Ā 

MOEVA is responsible for securely storing and automatically processing order data including credit card information. For payment, you must confirm on moeva.com that you are the cardholder and that the name indicated on the credit card is yours, providing the credit card number, expiration date, and security code indicated on the card. Upon completing the order, your bank may request confirmation of the data entered and that the credit card used has not been reported lost or stolen. This authorization is not a debit. If for any reason, the amounts due cannot be debited, the sale wonā€™t be completed.

Customs & Import Duties

You have the option to pay duties & taxes upfront by selecting "DDP" (Delivered Duty Paid) during checkout, which means you won't have to pay any additional fees at the time of order delivery.

Duties & taxes charges are based on the sales tax applied by your delivery country for purchases coming fromĀ Netherlands, duties charged for processing by your delivery country, and the classification of that merchandise following a harmonized system. Duties & taxes will be automatically calculated into your final order total during checkout. Duties & taxes charges are non-refundable.Ā 

If DDU (Delivery Duty Unpaid) is selected, as the recipient, you are liable for all the import duties, customs, and local sales taxes levied by your delivery country. The payment of these is necessary to release your order from customs on arrival. Please note, we are unable to guarantee the cost of fees upon delivery. If the duties & taxes charges are not paid, the order will be returned to the MOEVA warehouse and the customer will not be refunded any of the shipping charges.

A standard 21% VAT will beĀ excluded to all orders shipped from the Netherlands.

Shipping

MOEVA ships worldwide and provides Standard and Express shipping options. All orders are sent by FedEx, DHL, or TNT all of which require a signature.Ā 

Delivery time starts one business day after the date of the order. All orders are processed and shipped from Monday through Friday, at the following times: 9:00-18:00 (GTM+3). We do not process or ship orders on Saturday, Sunday, and nationalĀ holidays. All the items are shipped from Moevaā€™s warehouse:Ā Grasplant 8, 5658GS Eindhoven ā€“ Netherlands.

You will be notified if an item is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available you will be billed for each.

In case you are not present at the delivery address at the delivery time and the person at such an address does not accept the delivery, MOEVAā€™s obligation in this regard shall be deemed as fulfilled. If the product will be delivered to a person other than the recipient, MOEVA shall not be responsible for such a person not taking the delivery. In these situations, all losses arising from the late receipt of the product as well as all expenses arising due to the product waiting for receipt at the courier company and/or delivered back to MOEVA shall belong to the customer.

Return Policy

Moeva Swimwear Return & Exchange Policy

At Moeva, we prioritize the quality and hygiene of our products to ensure the utmost satisfaction and safety of our customers. Due to the intimate nature of swimwear, we have adopted a strict no refund and no exchange policy for all swimwear pieces. This policy helps us maintain the highest standards of hygiene and customer trust.

Swimwear Returns:

All swimwear sales are final. For hygiene reasons, we cannot accept returns or exchanges of any swimwear items. We encourage our customers to review their orders carefully and consult our accurate sizing guides before finalizing their purchases to ensure a perfect fit.

Cancellation Policy:

Should you wish to cancel your order before it has been dispatched, please contact us immediately atĀ info@moeva.com. Cancellations will be reviewed on a case-by-case basis. If approved, a full refund will be issued to your original payment method within a specified number of days.

Defective or Damaged Items:

While all swimwear items undergo thorough quality checks before dispatch, in the rare event you receive a defective or damaged item, please contact us atĀ info@moeva.com. To be eligible for a replacement, the item must be unused, in the same condition as received, and in its original packaging. We will provide further assistance and details on how to proceed with obtaining a replacement for the same item.

Returns and Exchanges for Other Apparel (RTW Dresses, Pants, etc.):

For our ready-to-wear collection, including dresses, pants, and other non-swimwear items, returns and exchanges are accepted under the following conditions:

Items must be returned unworn, unwashed, with all original tags attached, and hygienic liners intact.
Returns must be initiated within [specify number] days of receipt.
To initiate a return or exchange, please contact us atĀ info@moeva.comĀ with your order details and reason for return/exchange. We will guide you through the process.
Important Notes:

Please be mindful of makeup, deodorant, or other marks on merchandise when trying on items. Items returned with such marks or damages will not be accepted.
We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
Thank you for choosing Moeva. We appreciate your understanding and adherence to our policies, designed to ensure the quality and hygiene of your purchases.

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Please note that discounted items purchased are not eligible for return, but exchanges are available if you need a different size or color.

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